Overview
Ledger Live is the official desktop and mobile application that interfaces with Ledger® hardware wallets. It is your primary tool for installing crypto apps on your device, creating and managing accounts, sending and receiving assets, staking, and checking balances. Logging in to Ledger Live involves two components: accessing the app/installation on your computer or phone, and authenticating with your Ledger hardware device using a PIN and physical confirmation.
Before you start
- Ensure you have a genuine Ledger device (Nano S Plus, Nano X, or Stax).
- Keep your 24‑word recovery phrase safely stored offline — never enter it into Ledger Live or any website.
- Download Ledger Live only from the official site:
https://www.ledger.com. - Device firmware and Ledger Live should be updated to the latest versions before first use.
Step-by-step login
Step 1 — Install Ledger Live
Go to Ledger.com and download Ledger Live for your operating system. Run the installer and follow the on-screen prompts. Mobile users can find Ledger Live in the App Store or Google Play; always confirm the developer is Ledger and check app reviews and download counts.
Step 2 — Open app and choose setup
Launch Ledger Live. If you’re new, choose Set up a new device or Restore device if you already have a recovery phrase. Existing users can click Open Manager to connect their device and manage apps.
Step 3 — Connect your Ledger device
Connect via USB or Bluetooth (Nano X and Stax). Confirm the device screen shows the Ledger logo and follow prompts on both the device and Ledger Live. Do not use other cables or adapters that may cause connectivity issues.
Step 4 — Enter PIN on the device
For security, the PIN is entered on the Ledger device itself — never on the computer. Use the device buttons or touchscreen to enter your PIN. After three incorrect PIN attempts the device will reset to factory settings to protect your funds.
Step 5 — Allow Ledger Live to access the device
Ledger Live will request device permissions; confirm the action on your hardware device. This explicit confirmation prevents remote software from impersonating the user and ensures you physically approve each session.
Step 6 — Access accounts
Once authenticated, Ledger Live displays your accounts. If this is a new setup, add accounts by selecting the crypto asset and following the app prompts. Ledger Live will automatically synchronize balances and transaction history from the blockchain.
Security best practices
Security is fundamental when using Ledger Live. Follow these guidelines to reduce risk:
- Recovery phrase: Your 24‑word phrase is the sole backup for your private keys — keep it offline and never share it.
- Genuine check: Run the genuine check in Ledger Live to verify your device’s authenticity.
- Software sources: Only use Ledger Live and apps installed via the Ledger Manager within the official app.
- Phishing awareness: Never follow unsolicited links claiming to be Ledger support. Bookmark official Ledger resources.
Troubleshooting common issues
If you encounter problems during login or synchronization, try the following:
- Restart Ledger Live and reconnect your device with a certified cable.
- Ensure your operating system and USB drivers are up to date.
- Temporarily disable VPNs or browser extensions that may interfere with USB/Bluetooth communication.
- Use the Repair option in Ledger Live settings for desktop app corruption.
- Contact official Ledger Support and include your app logs if requested — never share your recovery phrase.
Quick FAQs
Q: Can Ledger Live be used without a hardware device? A: No — Ledger Live is designed to work with a Ledger hardware wallet for private key custody. Some features (education, market data) are viewable without a device.
Q: What happens if I lose my device? A: Use your 24‑word recovery phrase to restore accounts on a new Ledger device or compatible wallet. Keep the phrase secure.
Q: Is Ledger Live free? A: Yes — Ledger Live is free to download and use. Hardware devices are sold separately.
